Accidents happen. And it pays to be prepared.

>What you should do first if you are in an accident.
>How to make a claim and get repairs underway.

What you should do first in the event of an accident
Stop at once
Protect the injured and, where possible, ensure safety at the scene of the accident.

If another vehicle is involved
Please do not admit liability, as you should talk to the police or your Toyota Vehicle Insurance representative first. When we send you your policy, we'll also send you an accident report card. Keep it in your glove box. Use it to write down essential information such as the other driver's name, license number, address, vehicle details and the name of the owner's insurance company.

Identify yourself
If someone else was involved give your name, address and registration number of the vehicle to the other party and police if they attend. Also obtain the attending police officer's name. Get the names and addresses of any witnesses to the accident.

Contact the police
Report the accident to the police if it is more than a minor accident involving just your vehicle.

Contact Toyota Accident Assist on 0800 772 666 immediately if the accident is serious or you need assistance.

Making a claim and getting repairs underway
If you are able to drive your vehicle
Call Toyota Accident Assist on 0800 772 666 the next working day. We will deal with your claim and refer you to your local Toyota Approved Repairer who will assess the damage and complete the required repair work.

If you are not able to drive your vehicle
Call Toyota Accident Assist on 0800 772 666 at any time. We will arrange for your vehicle to be transported to the nearest Toyota Approved Repairer to have the damage assessed. The cost of fares home or to suitable alternative accommodation for you and your immediate family will also be covered.

Stolen vehicle / Break in
If your vehicle is stolen or broken into, you should report the theft to the police and phone Toyota Accident Assist on 0800 772 666. If your vehicle is recovered, you should notify us immediately. If your vehicle is not recovered, we will settle your claim within the terms of the policy.
Settlement of your claim may take at least four weeks.

Windscreen/window glass claim
If your windscreen or other window glass is damaged or broken, and as a result is not up to warrant of fitness standards, phone Toyota Accident Assist on 0800 772 666. We will arrange to replace or repair the glass if damage is covered by the policy.

Copy of policy:
Click on the link on the right hand side of the page to see a copy of the policy document.

If you need help with any aspect of your claim please call Toyota Vehicle Insurance on 0800 752 666.

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